Returns, Refunds & Exchanges

For INSTORE purchases, we will offer you a refund or exchange within 48 hours of purchase provided that:

• You have provided satisfactory Proof of Purchase; and
• The item is in a saleable condition, with the original tags and labels still attached, the item is in its original packaging (if applicable), and the item is unworn, unused and as sold.

After a period of 48 hours has elapsed, you may still return the item to the store within 7 days for an exchange or credit note.

Please note that some items are non-returnable unless they are faulty. Please refer to the list below:

• Soft furnishings including (but not limited to) rugs, pillows, cushions, throws
• Vintage used items (these are sold in “as-is-condition”).
• Furniture
• Custom-made items
• Sale items
• Gift Cards
• Personal care items

There are strictly no returns on seconds or sale items.

For ONLINE purchases, we do not exchange items or refund for incorrect choice or change of mind. We provide photos, descriptions and measurements for each item so that you can make an informed decision about whether you would like to purchase the product. We strongly suggest that you measure the area in which the item is to be placed to ensure that it fits.

There are strictly no returns on seconds or sale items.

Should your online order arrived damaged or be defective, HOME By MB Pty Ltd must be notified via email within 24 hours of taking delivery of the order. Email a full description with photos to 

If goods are returned damaged or faulty due to manufacturers defects, HOME By MB Pty Ltd wherever possible will endeavor to repair or replace the goods to the customers satisfaction.

Should HOME By MB Pty Ltd not be able to repair or replace the goods, a full refund of the purchase price will be offered to the customer. 

Refunds will be credited back to the original credit card number.  

Please note refunds may take up to 14 days to be processed from the date of approval.

Please note online orders cannot be refunded in-store. 

If the incorrect item has been delivered to you, please contact us within 24 hours. We will then arrange for the collection of the item and delivery of the correct item if available. If the item is no longer available, you can either wait for stock to arrive or we will refund you.

For fashion products, HOME By MB Pty Ltd accepts return of merchandise that is unworn, unwashed, undamaged or has manufactures defects, within 14 days of purchase with the original receipt and where the manufacturers tags are still attached.  Customers are to return the item in its original condition and packaging at their own postage/courier expense

Please note that original delivery charges are not refundable.